Terms & Conditions

TERMS OF USE


1 RETURNPOLICY


Please contact PKF Design before returning any items. 

You can return the product within 30 days of the product being shipped.

The product must be in original condition. If the product is damaged or used, no refund will be made.

When returning a product, be sure to include contact information and provide the tracking number and a brief description of the issue.

PKF Design suggests that you receive a receipt and a package ID for the return from the delivery service as it makes it easier to track the package if needed.

PKF Design will make a refund if it is a valid return. If you have paid via invoice we need a bank account number so that we can transfer the money.

The easiest way to do that is to send us your bank account number via email.


1.2 SHIPPING


In order to return your product we need a receipt or proof of purchase. Send your product to: PKF Design, Parallellvägen 7 E, 433 35, Partille, Sweden.

You have to pay for your own shipping costs for the products you return. Shipping costs are non-refundable.

How long it takes to get a new product depends on where you live. If you are sending an article worth more than SEK 700, it may be a good idea to use a delivery service that can be tracked or purchase a freight insurance. We cannot guarantee that we will receive the goods you return.




2. REFUND POLICY


Our refund policy is valid for 30 days. Unfortunately, if it has been more than 30 days since your purchase, we cannot offer you a refund or exchange.

The product must also not have been used and must be in the same condition as when you received it. The product must be returned in the original packaging. 


2.1 REFUND


Once your returned product has been received and checked, we will notify you via email. We will also notify you and let you know if we will make any refund or not.

If the return is approved, repayment will be made automatically to your credit card or other payment method within a certain number of days.


2.2 LATE OR NO REFUND


If you have not received a refund when you were supposed to, please first check your bank account again. Then contact your credit card company as it sometimes takes a while for the refund to be credited. Then contact your bank as it usually takes some time before the repayment is made.

If you have done all of this and still have not received your refund, please contact us at: webshop@pkfdesign.se. 


2.3 ON SALE-ITEMS AND THE USE OF DISCOUNT COUPONS


Refunds are made only for goods at the regular price - not for goods on sale or goods where a coupon has been used for purchases.


2.4 EXCHANGE


We only exchange items if they are defective or damaged. If you need to exchange an article for the same article, please send an email to: webshop@pkfdesign.se and the article to: PKF Design, Parallellvägen 7 E, 433 35, Partille, Sweden




3. INTEGRITY POLICY


3.1 WHAT DO WE DO WITH YOUR INFORMATION?


When you buy something from our store, we collect personal information that you give us, such as your name, address and email address. When you visit our store, we also automatically get information about your computer's IP address so we know which browser and operating system you are using.


3.2 CONSENT


When you provide us with personal information to complete a transaction, verify your credit card, place an order, handle a delivery or return a purchase, you agree that we collect information and use it for this purpose. If we ask you for personal information for other purposes, e.g. marketing, we will either ask you directly so you can approve this or give you the opportunity to say no.


WITHDRAWAL OF CONSENT


If you regret giving us consent and do not want us to contact you for purposes such as marketing, collect information or use your information, you can contact us at any time via e-mail: webshop@pkfdesign.se or send a letter to: PKF Design, Parallellvägen 7 E, 433 35, Partille, Sweden 


3.3 PUBLICATION


We may disclose your personal information if required by law or if you violate our Terms of Use. 


3.5 ONE.COM


Our store is managed by One.com. They give us access to the e-commerce platform that enables us to sell our products and services to you. Your data is stored with One.com, in databases and in the One.com application.

They store your data on a secure server behind a firewall. 


3.6 PAYMENT


If you choose direct payment to complete your purchase, a third party may use your credit card information for this purpose. See 3.8.


3.7 THIRD PARTY SERVICES


Generally, third-party vendors that we use will only collect, use and disclose your information to the extent required for them to deliver their services to us.

Some third-party providers, e.g. those who work with payments and the payment transaction have their own privacy policies for the information we need to disclose in order for them to complete your purchasing related transactions.

For these vendors, we recommend that you read their privacy policies so that you understand how these vendors handle your personal information. Also, keep in mind that some suppliers may have their business or facilities in a jurisdiction other than either you or us. This means that if you choose to proceed with a transaction involving a third party, your information may be governed by the laws of the jurisdiction in which that third party has its business or facilities.

When you leave our store's website or redirect to a third party's website or application, you are no longer covered by this Privacy Policy or Terms of Use for our site.


3.8 SECURITY


To protect your personal information, we take precautions and follow the industry's best practices to ensure it is not lost, abused, accessed, disclosed, altered or destroyed.

If you provide us with credit card information, the information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. 


3.9 AGE LIMIT


By using this site, you confirm that you are of age in the country or state of residence or that you are of age in the country or state of residence and have given your consent to your minor children using this site.




4. CHANGES TO TERMS OF USE


We reserve the right to change these Terms of Use at any time, so please check them regularly. Changes and clarifications take effect immediately after they are published on the website.

If we make significant changes to this policy, we will notify you here that the policy has been updated so that you know what information we collect, how we use it, and under what circumstances, if any, we use and/or publish it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

PKF DESIGN

Parallellvägen 7E, 433 35, Partille, Sweden

Phone: +46 707-52 59 00

Free Shipping Worldwide


When you order a product from our webshop we ship it to you for free, anywhere in the world

Return Policy


Click here to see all of our terms

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